Shipping Policy

Ordering and shipment confirmation:

After you place your order, you will receive two emails from tzkiller1@tzkiller.com The first email is a receipt/confirmation which will arrive within minutes of submitting your order. The second email is a shipping confirmation once your order is on its way.

When will my order arrive?

Orders processing time is between 1-2 business days.

USA:  Once an order is processed and shipped, it can take 15-20 business days to arrive (depending on where in the country you are located). All orders are processed on business days only. Orders are processed within one to two business days.

INTERNATIONAL: Once an order is shipped, it can take 2-3 weeks to arrive (depending on where in the world you are located).

 The arrival date shown on the product detail page is an estimate and can vary depending on factors such as shipping carrier, type of shipping selected and weather.

Please note that due to the holiday season, USPS may experience delays. While we wish we could speed things up, shipping times are unfortunately beyond our control.

How much is Shipping & Handling?

USA

Shipping & Handling: 

Fast Free Shipping on orders $350+

Flat rate $35 insured shipping on orders under $350 

INTERNATIONAL

Shipping & Handling: 

International shipping is calculated at checkout. The cost of shipping with be calculated based on your country and city.

  What is shipping protection? 

Shipping protection covers packages and products that are lost, stolen, or damaged during transit.

Coverage will take effect immediately until 24 hours after packages are marked as delivered by USPS. 

If your order is lost, damaged or stolen, we will provide you with an exchange code equal to the value of your original order. This will allow you to select new items and replace them free of charge. 

We cannot process a refund for the shipping protection once your order has shipped.  Where does my order ship from?

Your order ships from ourRoom 303-304, Building 3, Huajia Linghang Industrial Park, No.45 Shiguang Road, Zhongcun Street, Panyu District, Guangzhou City, Guangdong Province, China